09/01/2025 delphi care solutions - Do you know what to do if you’re hit with a complaint?
Regulation 16 of the Health and Social Care Act covers receiving and acting on complaints.
It is important to note that the CQC does not investigate complaints. However, they may request a written response under their enforcement powers for complaints of a serious nature.
As a care provider, you need an effective and accessible system for:
- Identifying
- Receiving
- Handling
- And responding to complaints.
Every complaint received must be investigated.
How Delphi Care Solutions can help
Delphi Care Solutions Multidisciplinary Team (MDT) is made up of a group of highly experienced individuals former Registered Managers, CQC inspectors and those from NHS backgrounds, all with hands on leadership experience in dealing with Care.
If you need support dealing with a compliant, we’re here to help you.
We can support you with
- An independent review of any complaint
- Leadership, guidance and training to support effective complaint management